Dear American Energy Systems,

I wanted to send a letter to acknowledge the superior customer service I have experienced dealing with your company.

I own an older Country Flame Spitfire Insert, and I think we all know the early versions of this unit lacked the engineering and performance of the CF stoves. Many of the problems were addressed in the later Crossfire.

I purchased the Insert from a dealer in Oregon and had it trucked to my home in the mountains of Southern California. I installed the stove myself. Over the past 7 years have handled all maintenance, since there are no dealers or technicians anywhere near my area.

Unfortunately, the dealer in Oregon had scavenged parts off this stove to use on others including the control board chip, room air fan, auger etc. I have since repaired and replaced all the broken or improperly replaced parts.

I have fought many a battle with this appliance; most of them without any support from CF. I always got the standard “consult the web site for an authorized dealer in your area.”

However, things have changed!

American Energy Systems now owns Country Flame and provides our ‘standard of excellence’ in Customer Service

The last two times that I have contacted your company for support, the customer service has been exceptional. At first I thought the technicians were just sympathetic because of the model I own,. However, I’ve learned that it is because they really do care.

My latest encounter with your service department was with Duane. This gentleman went far beyond the call of duty to help. I know he has better things to do than walk me through the troubleshooting process, but he took the time to make sure I was “good to go.”

From ordering replacement parts, warranty,  service on a defective fan purchased last year, and the assistance from the techs in service department, everyone I encountered at American Energy Systems has been professional, prompt, and above all, courteous.

My sincere appreciation to all.

J. Tunnell in California

American Energy Systems has a rich history of providing superior corn stoves and flex-fuel heating appliances; including fireplaces and furnaces. We are pleased to offer a blog community to people passionate about using alternative energy to heat their homes and offices.

If you want to shop online and skip directly to our extensive Magnum and Country Flame product lines, please jump over to our Main Website at Magnum Heat. To go directly to our Magnum E-com Store click here.

For specific questions or assistance with one of our appliances, you can participate in our online Magnum Forum -which is getting rave reviews for quick, easy access to all your technical needs. 

 Cme2heatitup on Ebay, one of American Energy System’s Resellers, sells overstock, scratch and dent, and  special promotion units for wholesale prices. These are one of a kind items and deals, as Cme2heatitup is the ONLY authorized AES online Reseller that can sell DEMO units for full factory warranty.

If a show room is more your style, and you’d love to see a corn or pellet stove in action, you can find a dealer near you! Just use our Magnum and Country Flame locator!

For a fun, new community of people passionate about heating their homes with alternative energy, you can join our Fan Page on Facebook at Facebook.magnumheat.com Be sure to leave us a comment so we can say “hi”!

We are active on Twitter now too, so follow us at Twitter.com/alternativeheat Be sure to @ reply so we can follow you back! We love the discussions on Twitter going on about green living, saving money, burning corn, and alternative energy for heat. Weigh in!

We are working hard to offer countless videos featuring all our our Magnum and Country Flame products. Dozens of easy to understand and helpful demonstrational videos are posted on Magnum Heat channel of YouTube. From trouble shooting and venting, to choosing your corn or wood pellets to buy, we’re here to help.

Click here to view the embedded video.