Thumbs Up From Countryside Pellet Stove Owner
Thursday
Feb 9, 2012
We just love hearing from our customers, and it’s fun to select some letters to share with you. Recently we heard from a Magnum Countryside 3500P owner who was delighted with his stove.
Cliff in Vermont says, “I want to thank you for addressing my issues with a simple replacement and a 3 day turn around. It’s a pleasure to deal with a company who employs people who can make decisions quickly and effectively. Recognizing the importance of “word-of-mouth” marketing is rare for a nation wide company. I will certainly tell everyone considering a pellet stove to look you up.”
We’re glad you’re pleased with American Energy Systems product and customer service, Cliff. We do recognize the importance of word-of-mouth marketing, and it’s important to us that our customers refer us. We offer a special referral program, which you can learn more about here. Thank you for contacting us Cliff!
If you have a story you’d like to share, we’d love to hear from you.
Comments
sue
February 24th, 2012 at 6:12 pm
we have a countryside stove it is going on aprox. 8 years love it . But we need some parts and need some help finding them .we have the 3500p we need a motor for the draft blower, and a latch for the door, and our glass dose not come clean any more so we would like to get a new glass i hope you can help us thanks
admin
February 27th, 2012 at 9:07 am
Help is on the way! The draft blower for your model of unit is a MF3542. You can order that part number off of our ECOM store right here on the website or call in to 320-587-6565. We have some discounted pricing on BRAND NEW blowers that have a little overspray on them or you can get the new 2-speed blower that works great with all kinds of fuels.
The part number for the latch on the door is MF3523 and the glass is MF3531. Both of these can be ordered off of the ECOM store or call in to 320-587-6565. If you need help in ordering the sales desk will help you.