Mar 12, 2011
Dear American Energy Systems,
Two weeks ago, my Reliant industries pellet stove’s circuit board went bad. Knowing that Reliant was out of business, I went ahead and called their phone number anyway and received a warm welcome from a gracious couple who said it had been a long time since they had heard from a Reliant owner.
You may want to send some kind of referral compensation to them for customers like me. Anyway, I called them back and thanked them for telling me to go to American Energy Systems online.
I am a satisfied customer! And here’s why.
Your parts department, by my description and part numbers that I submitted online, sent me to the correct location of the Magnum website. I found the proper part, which works fantastic.
You don’t have to post this if you don’t want to, I just feel like in that movie, A Miracle On 34th Street, when a Macy’s customer is sent to Gimbles when Macy’s was unable to help. This analogy make sense to me. You sold me a part to a stove you didn’t manufacture. However, when I do need to buy a new stove someday, Magnum will be my number #1 choice.
Robert T. K. Grant
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